Billing

When to Expect a Bill

We work closely with your insurance company to make sure you are taken care of. Since every insurance company is different, expect it to take 75-90 days after you receive a new device and supplies to receive your first bill. If you purchased any accessories, and have asked to be billed directly, there will be a separate statement for these items.

If your insurance company needs more information, this may take longer. Your final out-of-pocket will depend on the balance from your insurance company after we have worked with them on your behalf.

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How to Read Your Bill

  1. Date the statement was printed

  2. Summary of your account balance

  3. Important messages and reminders

  4. Contact the Patient Financial Services Team at 1.800.646.4633, select option 4

  5. Our record of your current health insurance information

  6. The status of your account

  7. Check this box if providing updated address or insurance information on the back (item 22)

  8. Name of person financially responsible

  9. Area to complete if paying by debit or credit card

  10. Date payment is due

  11. Total amount due including any previously unpaid balances

  12. Your unique Medtronic identification number

  13. Make checks payable to "Minimed Distribution Corp." and mail to this address





  1. The Date for services provided

  2. The Claim number for a specific date of service

  3. The Payer who was billed

  4. Items provided to you on a specific date of service

  5. Amount paid by your insurance for a particular claim or date of service

  6. Amount you have paid Medtronic for each individual claim or date of service

  7. Details on how long Medtronic has been billing you for each balance due. For example, if there is any amount under the 0-30 days column, this is a new balance that has not been on a previous statement

  8. These "remarks" tie to the last column at the top of the page. Each line item has remarks that provide additional information. In this example, the remark "0" shows that this date of service is now current

  9. Complete this section if you need to update any personal or insurance information.

    IMPORTANT

    If updating information, check the box on the first page (Item 7)

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How to Pay

Debit or Credit Card

Put it in the Mailbox

To pay with a debit or credit card, write your card information on the bill we send you by following these steps:

  1. Fill in the required information in the Account Status section

    • The type of card Visa, MasterCard, Discover or American Express

    • Card number

    • Signature code (the 3-digit security code listed on the back of your card)

    • Signature

    • Expiration date

  2. Tear off the bottom piece of the bill

  3. Put it in the envelope that came with your bill making sure the address is visible in the clear window


Call Us

Call a Patient Financial Team Member to use a debit or credit card.

When you call, be prepared to provide:

  • The type of card Visa, MasterCard, Discover or American Express

  • Name on the card

  • Expiration date

  • Debit or credit card number

  • Security code listed on the back of your card

Check

Put it in the Mailbox

Make your check out to: MiniMed Distribution Corp.

The mailing address is:
MiniMed Distribution Corp.
13019 Collection Center Drive
Chicago, IL 60693-0130

Any correspondence related to your billing statement may also be received at this address.

Include your account number on the memo line of the check. Can't find your account number?

If you don't have a copy of your billing statement a Patient Financial Team Member can look it up for you.


Call Us

In order to make a payment directly from your bank account, call a Patient Financial Team Member.

When you call, be prepared to provide:

  • Name of the person on the account and their mailing address

  • Account type Checking or Savings

  • Bank account number

    10 digits located on the bottom right side of your check, or on your bank statement

  • Bank routing number

    9 digits located on the bottom left side of your check, or on your bank statement

Explanation of Benefits

Many insurance companies provide an Explanation of Benefits summarizing how your insurance processed and paid the claim. If you receive your Explanation of Benefits before you receive a bill and want to make a payment, call a Patient Financial Team Member.

Contact the Patient Financial Services Team

If you have questions about a bill or would like to make a payment, call a Patient Financial Team Member. We are here to meet your financial needs Monday through Friday, 8:00 am – 7:00 pm central time. Call us at 1.800.646.4633 and select option 4.

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Financial Assistance

With the many tasks diabetes involves, one thing we don't want you to worry about is finances. We have an innovative Financial Assistance Program to help ensure that you stay on our therapy so you can continue to live your life, your way.

The program provides support for customers living in the United States who:

  • Use an insulin pump
  • Use continuous glucose monitoring
  • Meet specific income guidelines
  • Have an insurance company that allows for additional assistance

It also provides temporary coverage for specific situations:

  • Unemployment within the last 12 months
  • Gap in insurance coverage because of a pre-existing condition
  • Multiple pumpers in one household
  • Permanent disability (you will need to apply each year)

To check and see if you are eligible for financial assistance, call us Monday through Friday, 8:00 am – 7:00 pm central time at 1.800.646.4633 and select option 4.

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